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Shipping Policy
Free Shipping- Most orders $50.00 and over ordered from themusicden.com SHIP FOR FREE, but there are two exceptions: Orders that are being shipped to a location that is not in the lower 48 United States will NOT ship for free. Also items marked as "Oversized" will NOT ship free. Those orders will ship using our Standard Shipping rate.
Standard Shipping- This is the default shipping method for orders shipping to a US state that is not in the lower 48, such as Hawaii or Alaska, Puerto Rico, or an APO/AE order. Whether an order is shipped USPS or UPS is at The Music Den's discretion depending on what the situation may require.
Orders made through www.themusicden.com will only ship to United States. We are unable to ship internationally.
It may take one to two business days to process an order before it is actually shipped out.
Shipping costs will not be refunded for returns. The buyer must assume all shipping costs when returning an item.
School Servicing- Items will be delivered to the school on our next scheduled weekly visit.
In-Store Pickups- You can choose to pick items up at our Randolph Store. Please call ahead to make sure that your item is at the store before coming to pick it up. Be prepared to present identification and the purchasing credit card during pickup.
Curbside Pickups- Between 10am-5pm, Monday-Friday, you can choose to pick items up at our Randolph Store and have them brought out to you. Please wait for a confirmation email that your item is ready to be picked up. When you arrive you can call the store at 973-927-5800. Be prepared to present identification and the purchasing credit card during pickup.
NOTE: The Music Den reserves the right to hold, delay, or cancel any order that it feels may be fraudulent.
A VALID EMAIL ADDRESS IS REQUIRED FOR ALL ORDERS. If an email address is determined to not be valid, we will attempt to reach the customer by phone to obtain a valid email address.
To resolve such cases additional information may be requested from the customer. It is the responsibility of the customer to prove their identity. The best way for customers to avoid triggering a potential fraud hold on their order is to make sure that their shipping name and address matches their billing name and address and they provide a valid email address when placing the order.
For any questions or concerns, please call 1.800.479.1189 or click here to send us an email.