Please Be Aware That Your Rental Account Is Different From A Shopping Account

Rental Resources

Below are some useful resources for new and currently renting customers.

If you are looking to rent a band or orchestra instrument you can visit our secure on-line rentals page: [RENT NOW]

Rental Repairs

Rentals can be dropped off for repair or service at our Randolph Store.

If your school is one that we service, you can submit an on-line service request form. [ONLINE RENTAL SERVICE REQUEST]. If there is a charge for the service we will take payment over the phone before returning the instrument to the school.

Rental Returns

Returns can be brought into our Randolph store during business hours. Click for directions & hours.

C2B Service

C2B stands for "customer to business". Although not a requirement for rentals, you can link your Music Den Store account with a account. Once linked you will have the ability to pay most invoices you might have on your store account including:

  • Rental Payments
  • Repair Invoices
  • Layaway Items

Please visit the [C2B PAGE] for more information and to submit a request to link your Music Den store account.

Frequently Asked Questions

PROCESSING - Please allow 2-3 business days for us to process your Rental Order. This will allow us some time to verify your identity and prepare the Rental to be shipped. We will notify you as soon as possible if there are any issues with your rental. DELIVERY- If you chose School Delivery, then after the order is processed the rental instrument is delivered the very next weekly trip to that particular school. If the school year has not started yet, and you chose to wait to receive your rental instrument, then your rental is not delivered until class starts. If you chose to have the Rental Instrument shipped to you, then once processed the instrument will be shipped UPS Ground to your home for a fee, and we will send you any UPS tracking information so that you know when to expect it's arrival.
Most of our Rentals are in New or "Like New" condition. All of our Rental instruments are thoroughly inspected, cleaned, sterilized, and come ready to play. Instruments are divided into A, B, and C quality classifications and they are rented out first come first serve.
We rent the best name-brand, teacher-recommended, instruments from Yamaha, Conn-Selmer, Eastman, and Jupiter.