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Rental Resources
Below are some useful resources for new and currently renting customers.
If you are looking to rent a band or orchestra instrument you can visit our secure on-line rentals page: [RENT NOW]
Rental Repairs
Rentals can be dropped off for repair or service at our Randolph Store.
If your school is one that we service, you can submit an on-line service request form. [ONLINE RENTAL SERVICE REQUEST]. If there is a charge for the service we will send a payment link via phone or email before returning the instrument to the school.
Rental Returns
Returns can be brought into our Randolph store during business hours. Click for directions & hours.
If you would like us to pick up the instrument from school, you may request a Return Authorization Number (RA#) here: Request For RA#
C2B Service
C2B stands for "customer to business". Although not a requirement for rentals, you can link your Music Den Store account with a themusicden.com account. Once linked you will have the ability to pay most invoices you might have on your store account including:
- Rental Payments
- Repair Invoices
- Layaway Items
Please visit the [C2B PAGE] for more information and to submit a request to link your Music Den store account.
EASY END OF TRIAL PERIOD OPTIONS
1. CONTINUE YOUR RENTAL. Continue to rent on a monthly basis. Rental fees will be charged each month the instrument is in your possession. All rental credit will apply towards the purchase of the instrument.
2. PURCHASE THE INSTRUMENT AT 40% OFF. If you would like to purchase the instrument, you will receive 40% off your current balance. (This does not apply to smaller sized string instruments, ¾ size baritones or ¾ size french horns, or step up rentals). Please contact us at [email protected] to get that discounted payoff figure.
3. RETURN THE INSTRUMENT WITH NO FURTHER OBLIGATION. Return the instrument directly to our store located at 1030 Route 10 West, Randolph NJ 07869 before your next payment due date and we will end your contract. If you would like us to pick up the instrument from school, you may request a Return Authorization Number (RA#) here: Request For RA#
Please include the students name, school, and instrument that you are returning in the email.
THE SCHOOL MUST BE IN SESSION FOR US TO ACCESS THE INSTRUMENT. IF SCHOOL HAS CLOSED FOR THE SUMMER, WE WILL NOT BE ABLE TO PICK UP THE INSTRUMENT AND YOU WILL STILL BE RESPONSIBLE FOR THE RENTAL!
IF YOU DO NOT CONTACT US, OR YOU DON'T RETURN THE INSTRUMENT, RENTAL FEES WILL BE CHARGED EACH MONTH THE INSTRUMENT IS IN YOUR POSSESSION, AS STATED IN OUR AGREEMENT.
If you have any questions, please contact us at [email protected]
Frequently Asked Rental Questions
PROCESSING - Please allow 2-3 business days for us to process your Rental Order. This will allow us some time to verify your identity and prepare the Rental to be shipped. We will notify you as soon as possible if there are any issues with your rental.
DELIVERY- If you chose School Delivery, then after the order is processed the rental instrument is delivered the very next weekly trip to that particular school. If the school year has not started yet, and you chose to wait to receive your rental instrument, then your rental is not delivered until class starts. If you chose to have the Rental Instrument shipped to you, then once processed the instrument will be shipped UPS Ground to your home for a fee, and we will send you any UPS tracking information so that you know when to expect it's arrival.
DELIVERY- If you chose School Delivery, then after the order is processed the rental instrument is delivered the very next weekly trip to that particular school. If the school year has not started yet, and you chose to wait to receive your rental instrument, then your rental is not delivered until class starts. If you chose to have the Rental Instrument shipped to you, then once processed the instrument will be shipped UPS Ground to your home for a fee, and we will send you any UPS tracking information so that you know when to expect it's arrival.
Most of our Rentals are in New or "Like New" condition. All of our Rental instruments are thoroughly inspected, cleaned, sterilized, and come ready to play. Instruments are divided into A, B, and C quality classifications and they are rented out first come first serve.
We rent the best name-brand, teacher-recommended, instruments from Yamaha, Conn-Selmer, Eastman, and Jupiter.
The Trial Period is a discounted rate to start your rental. It is one payment that covers the entire 5 or 10 month period.
The Maintenance Plan is not optional. This covers any repairs the instrument may need. Once the instrument is paid off, the maintenance plan ends. At this point, the customer will be responsible for any future repairs.